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Whether depositing funds, scheduling a visit, or sending an electronic message — we make it easy.
Get started by selecting a service from the list below and then fill out the rest of the form.

JailFunds Mobile App
FREQUENTLY ASKED QUESTIONS

Have a question?
We’re here to help.

How do I make a deposit?

You can make a deposit through the lobby kiosk located in the jail, on our website www.jailfunds.com, or by calling toll-free 855-836-3364

CONTACT Commissary Manager
123-123-123
My card was charged, but the inmate did not receive the money.

All deposits are available immediately to the inmate, unless stated otherwise at time of deposit. We are not allowed to provide inmate account balances or information. You will need to ask the inmate.

How can I verify my transaction was complete?

If the deposit was made at a kiosk, you will receive a printed receipt. At the time of the deposit, you may have selected to receive a text message or email receipt.

I was released. How do I get my money?

When you were released, you filled out a form for the commissary manager to issue you a check. Call the commissary manager to find out when the check will be mailed.

The inmate has been transferred. What happens to their money?

Their money will be transferred to their new location automatically. This can take up to two weeks.

How do I respond to an inmate’s email or text message?

When you receive a message from an inmate, there is an option to respond at that time.

Why is the inmate I’ve selected unable to receive deposits?

The account balance may be over the allowed limit, or the County Clerk’s office may have frozen the account for unpaid fees. Contact the County Clerk’s office to confirm.

The inmate ordered commissary and never received it.

The inmate needs to contact the commissary manager directly. We are not able to dispute an order on behalf of an inmate.

CONTACT Commissary Manager
123-123-123
How do I get a refund on unused phone time?

You need to contact the phone company directly about a refund on unused phone time.

I did not get a receipt for my deposit.

Email our customer service line with the date, amount and inmate/location and we will be happy to send you a copy.

I put money on the wrong inmate’s account. What should I do?

Call the commissary manager to move the funds to the correct account.

What is the inmate’s balance?

We are not permitted to provide inmate account balances.

What can an inmate purchase with their money?

Contact the commissary manager for the items available and prices.

Why is my credit/debit card being declined?

Call your bank to confirm there are no issues with the card. The inmate’s account may be frozen, or the balance is over the allowed amount.

How does an inmate know I have scheduled a visit?

The inmate will see it on their account up to two weeks before the visit.

How much does an inmate phone call cost?

You will need to contact the phone company directly for the cost of a call. We only process the deposits for them.

I forgot my username and password

Click on the “Forgot Password” to reset your password.

How do I find out how an inmate is spending their money?

We do not disclose the details of an inmate’s account.

How do I report a kiosk outage?

If you are a facility, you can submit a service ticket. If you are trying to make a deposit, and a kiosk is down, please call our customer service line to report the outage. That number is 855-836-3364

Why will my photos not attach to an inmate’s email?

Reduce the file size to less than 5MB. Also make sure your file is a .jpg, .jpeg or .gif.

How do I send an email to an inmate?

If the facility offers email communications to be sent directly to an inmate, you will see the option listed on our website. Otherwise, the inmate will have to email you before you will be able to respond.

The system is asking me for a pin, and I don’t know my pin.

If you have a remote visit scheduled with an inmate, the pin number is in your email confirmation. If the inmate is trying to video call you direct, and the system asks you for a pin, that means the inmate hung up.

I need to cancel or reschedule my visit.

Contact the facility directly to cancel or reschedule a visit.

Having an issue? Contact us today

Please send us a secure message by filling in the information below. One of our specialists will get back to you depending on your question, comment or need.
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